Support
Help with a delivery, your account or your data. For anything about a delivery, start from the booking in the app: the context travels with your request.
A delivery that goes wrong
Open the booking in the app and tap Report an issue — package not collected, not delivered, damaged, a code refused, a no-show. You get a reference and can add photos; the support team answers in Account → My support requests and by e-mail. Report a lost or damaged package within 7 days of the expected delivery, with photos (Terms, section 10).
Questions about the app
Account → Help center explains payment and holding of funds, cancellation and refunds, pickup and handover codes, payouts and the restricted items. If the answer is not there, write to us.
Write to us
contact@relaypack.com — for anything not tied to a booking: sign-in trouble, a payment or payout question, a report about another user. Please write from the e-mail address of your RelayPack account and include the booking code when there is one. We reply by e-mail.
Your data and your account
Requests about your personal information — a copy of it, a correction, a deletion — go to the same address and are answered within 30 days (Privacy Policy, section 9). You can close your account yourself from Settings → Delete account once no delivery is in progress and your wallet is empty.
Safety
If a pickup or a handover puts you in danger, contact your local emergency services first, then report the delivery in the app. Never hand over a package without the handover code, and never carry a package you have not inspected.
Legal
Terms of Service · Privacy Policy. RelayPack is operated by 9553-4814 Québec inc.